Workload Status at Nursing Stations in UNRWA Health Centers-Gaza

This study aims to assess the workload status at nursing stations at UNRWA health centers in order to contribute to the delivery of safe and effective nursing care to clients. A quantitative cross-sectional study was conducted in order to develop a workload measurement. In total, 258 nursing procedures were assessed for time unit values at the service delivery points at nursing stations in the selected health centers. Nurses¿ perceptions reflected relatively moderate scores regarding the overall domains constituting the entire workload status (66.75%), 91% of nurses believed that they are work overloaded and they attributed their feeling of being overloaded to factors such as increasing paperwork, inadequate staffing, increasing intensity of work, having additional non-nursing job duties and external interruptions/noise. The average measurement of the time unit values per nursing procedure in minuets had been calculated. Decreasing paper work, ensuring appropriate staffing level and implementing job rotation programs are important for having fair and appropriate workload.