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Work Habits of Call Center Agents and Their Implications

Work Habits of Call Center Agents and Their Implications

von Rabel Catayoc
Softcover - 9783659661013
39,90 €
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Beschreibung

In today¿s challenging competition among businesses in different types of industries, call centers play an important role as a tool commonly used by organizations to outsource workload overseas. One of the major reasons is for a business to remain in the competition arena against other competitors particularly those in the same industry. This type of strategy not only benefits the business itself but also third-world countries overseas. It offers individuals in a certain country job opportunities as call center agents with promising monthly salary. This study investigated the benefits of being a call center agent, its health implications and work habits as such.

Details

Verlag LAP LAMBERT Academic Publishing
Ersterscheinung 10. Dezember 2014
Maße 22 cm x 15 cm x 0.5 cm
Gewicht 119 Gramm
Format Softcover
ISBN-13 9783659661013
Seiten 68