Towards a Framework and Model for Acceptable User Experiences

The wide spread of services on the internet has aggravated the issue of maintaining multiple identities such as the virtual identities that are based on specific login credentials like username, passwords and PINs. On the other hand, multiple physical identities also prove to be difficult to maintain since different sources require the presence of different smart cards, mobile devices or other proofs of identity. Therefore, the modern world is populated with so many virtual and physical Identity Access Management Systems (IAMS) that individuals are required to maintain multiple passwords and login credentials. The importance of and motivation for the integration of the two media will be discussed in this book with respect to three perspectives: security, which includes identity; user experience, comprising usability; and acceptability, containing accessibility. Not many frameworks and models abide by all guidelines for all of these perspectives; thus, the book addresses the immediate need to establish a framework and a model for acceptable user experience for successful integration of the two media for public services within the e-government domain.