Tourist Satisfaction

This book addresses the measurement of satisfaction. In doing so, it proposes a hypothetical conceptual framework for examining tourist¿s satisfaction with their experiences in nature-based settings. Tourist's overall satisfaction with their experiences was examined in terms of its relationships to visitors'¿ satisfaction with various site attributes, to visitors' perceived importance of interpretive programs to learning, and how it is affected by visitor's age, gender (male or female), and visitation pattern. The research is based on the responses of 141 tourists who visited Chitwan National Park through Sauraha; Sauraha is a gateway to Chitwan National Park. The analysis revealed that visitor¿s satisfaction with the site attributes has the strongest effect on their overall satisfaction with their experiences. Destinations variables or attributes such as weather & scenery, behavior recreational activities, hospitality & service, culture & festival found to be positively correlated to overall experience satisfaction, when other variables are taken into consideration, its effect on overall satisfaction was found to be statistically significant.