Total Quality Management in the Electronic Age in University Libraries

In this book author have been focused on the Application of Total Quality Management in Electronic Environment in University Libraries. This book covers the practical aspect of Total Quality Management in 13 reputed University Libraries of India. This study explore the all the issues of Total Quality Management in modern electronic age. At the end of the book many suggestion and solution have been provided by the author based on the study related to application of Total Quality Management. This book will be useful who wish to acquire Total Quality in their libraries or service organization. This book will be useful for the library manager to acquire TQM in their library and to satisfy the user in electronic environment.