The Usability Business

As a follow-up to the successful Politics of Usability, this book deals with the ways in which HCI experts apply their knowledge within the pressured environment of the modern organisation. Quite apart from the need to provide a good usability service with little time or money, most HCI practitioners also have to deal with the day-to-day concerns of funding, budgets, project and people management, teamwork, communication and the promotion of HCI ideas. How to achieve this and still find new ways to make modern technology more usable is the central message of this book. The text offers a unique perspective on usability by concentrating on real situations and focuses on practical, workable approaches to professional duties rather than complicated systems of rules.