The Impact of Total Quality Management on Human Resource Management

Total Quality Management is a widely known management philosophy that has become a key factor for enhancing organizations¿ competitive advantage. Furthermore, TQM is recognized as an important tool to enhance customer satisfaction and organizational performance. The contribution of TQM as a key factor for organization success has been well recognized. Hence, many organizations around the world have been applying quality management principles and standards to stay competitive and to be able to respond to globalization and the updated business trends. Moreover, it is being recognized that competitive advantage can be obtained with a qualified workforce, which enables organizations to compete and succeed in business.