The Impact Of Stress On The Socio-Economic Environment Of The Organization

Research Paper (undergraduate) from the year 2011 in the subject Business economics - Business Management, Corporate Governance, , language: English, abstract: Stress is the basic factor impacting the organization and is the major causing of reducing the

productivity of the organizations. Stress is the basis of conflicts and violence in many

organizations. People have problems which need to be resolved otherwise they will put

negative impact touching many dimensions of human life reducing the health and the mental

balance. The organizational productivity will reduce and there will be problems related to the

quality of work life.

One of the greatest challenges facing organizations today is the ever-growing competition,

the continuous increase in customer expectations and customers¿ subsequent demands.

Moreover, customers are becoming increasingly critical of the quality of services they

experience. In order to be successful, firms must view stress management as an essential part

of their strategic process.

Increased competition has forced traditional organisations to find ways to retain current

employees and to attract customers the major task of organisations is to promote customer

satisfaction and loyalty while establishing a competitive advantage a major factor on

customer satisfaction and loyalty is the quality. Increased service quality through increased

employee performance is a viable way for organisations to remain competitive. One strategy

which has gained momentum, in services, is the concept of quality and quality management.

Quality can come from happy employees. The stress in the organisations reduces the talents

and competencies by which the employees impact the service quality.