Strategic Management Process on Loan Recovery: A Case of HELB, KENYA

The purpose of this study was to investigate the influence of strategic management practices on loan recovery process: A case study of Higher Education Loans Board Kenya. The study was guided by the following objectives to; determine the influence of strategic planning, examine the influence of strategic formulation, establish influence of strategic implementation and evaluate the influence of strategic credit and monitoring tactics. The study utilized a descriptive survey research design. The population for this study constituted the 292 employees in HELB office and centers. The population sample was 88 respondents. The study used questionnaire to obtain quantitative and qualitative data for analysis was further be validated for analysis by pilot testing. Information was sorted, coded and input into the statistical package for social sciences (SPSS) for production of graphs, tables, descriptive statistics and inferential statistics. Keywords: Strategic Management Practices, Loan Recovery Process, Strategic Planning, Strategic Formulation, Strategic Implementation, Credit and Monitoring Tactics, Higher Education Loans Board.