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Beschreibung
Stefan Michael Genennig explores digitization-enabled innovation with a service systems perspective. First, the author contributes to understanding the alterations in service systems brought about by digitization and the role of human agents. Based on this grounding, he develops a method for the integration of digital technologies for service innovation and designs a tool for the development of digitization-enabled value propositions. The findings provide valuable insights for managers aiming to integrate digital technologies for innovation, and add to service science.
A Service Systems Perspective for Management
Details
| Verlag | Springer Fachmedien Wiesbaden GmbH |
| Ersterscheinung | 11. Dezember 2019 |
| Maße | 21 cm x 14.8 cm |
| Gewicht | 361 Gramm |
| Format | Softcover |
| ISBN-13 | 9783658287184 |
| Seiten | 241 |
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