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Beschreibung
This book provides the focus for an organisation's Total Quality Management process; the achievement of 'world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Details
| Verlag | Springer Netherland |
| Ersterscheinung | 31. Oktober 1989 |
| Maße | 23.5 cm x 15.5 cm |
| Gewicht | 702 Gramm |
| Format | Hardcover |
| ISBN-13 | 9781851663484 |
| Auflage | 1989 |
| Seiten | 338 |