PLAN FOR ROUTINE MANAGEMENT IN A DISTRIBUTION COMPANY

The problem studied was framed in the 41 % of incomplete quarterly orders due to spare parts that were not available at the time of placing the orders, despite the fact that the inventory system indicated that they were in stock. In order to solve the situation, the general objective was to "Design a plan for the routine management of the warehouse of an automotive spare parts distributor". It was developed through the PDCA cycle methodology applied to a population of 6 people and using as instruments for information gathering: brainstorming, the affinity and cause-effect diagram, the 5W and 1H and the checklist, among others. Once the plan was implemented, the following results were obtained: regarding the total number of incomplete orders, 85% were due to the lack of a precise location and the other 15% due to errors in the inventory system, both causes were reduced to 0%; regarding the process indicators, the Time to Load the Order took up to 40 minutes and the Time to Remove the Order took up to 2 days, both indicators reached their target value of 10 and 15 minutes respectively; resulting in 0% of incomplete orders.