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Beschreibung
The purpose of this book is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines emotional exhaustion as a mediator of the impact of emotional dissonance on service recovery performance, turnover intentions, and absenteeism. In this work, data were collected from ground staff members and their supervisors in a low cost airline company in Turkey. The previously given relationships were tested through structural equation modeling.
Details
| Verlag | LAP Lambert Academic Publishing |
| Ersterscheinung | Oktober 2015 |
| Maße | 22 cm x 15 cm x 0.6 cm |
| Gewicht | 131 Gramm |
| Format | Softcover |
| ISBN-13 | 9783659626968 |
| Seiten | 76 |
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