Overview of Business Process Management

This book provides a firm foundation of business process, identification, modelling, process analysis, tools and techniques for process improvement and optimization, six sigma in quality control management and many more other important topics. Relying on scientifically sound practices means capitalizing on evidence rather than depending on confidence. The textbook will shape the toolset and mindset of the current and future generations of business management and business process management professionals. This publication a significant catalyst for future BPM success by establishing a common sense for the overview of BPM upon which it can be further developed and tailored to individual circumstances. This textbook provides the needed consistency and rigor within and across the diverse and fast growing community of professionals and researchers committed and passionate about the importance of the process-based organizations. Universities are now slowly starting to build Business Process Management courses into their curricula, while positions such as business process analysts or chief process officers are increasingly appearing in organizational charts.