Managing Customer Reservations of BulSU Hostel

Accurate and timely reservations are necessary to ensure proper service and positive customer experience for many service-oriented businesses. In this study, the proponents considered factors like customer satisfaction and positive experience upon the stay in a hostel which started in the reservation procedure. In order to manage customer reservations of Bulacan State University (BulSU) Hostel, the proponents design and develop an ¿Online Information and Reservation System for BulSU Hostel¿. Different functionalities were incorporated into the developed system like the creation of different user account for the staff/front desk and online customers, prices updates through online admin portal, payments thru bank account, confirmation thru email after reservation, report generation concerning income, number of customers and monthly report, counting the numbers of viewers and settings for rates, taxes and other discounts.Visual Basic .Net and ASP .Net. were used for the system front-end while Microsoft Access was used as the database application as well Crystal Report was used to display reports.