Job Satisfaction at Koforidua Regional Hospital. A Survey Study

Project Report in the subject Leadership and Human Resources - Leadership, , language: English, abstract: The overall objective of this study is to assess the level of job satisfaction among the workers of the Koforidua Regional Hospital. To achieve this broad objective, the following specific objectives have been formulated: To determine the extent to which staffs are satisfied with job performed and duties. To establish if the work itself, recognition, opportunity for growth, and working conditions determine job satisfaction in the hospital. To establish the extent to which participation in decision-making affects the level of job satisfaction among staff of the hospital. To assess the relationship between job dissatisfaction and output among staff of the hospital.

The work environment has changed greatly over time in response to the advancement of technology and the world becoming a global village. In the traditional work environment, employees were employed and every decision taken for them, while they had to obey the instructions of their superiors. Today, this is being replaced with greater employee involvement in order to increase an effective workforce and productivity. Khainga (2005) in her study on job satisfaction and organization commitment, noted that this major shift from being docile recipients of instructions to being part of the decision-making process has affected the level of employee participation, making and degree of satisfaction and commitment. Secondly, the employee today is more literate and empowered and more inclined to be heard.

There is much documentary evidence that involvement in the decision-making process among staff leads to employee commitment, decreased absenteeism and reduced employee turnover. It ensures committed staff and stable workforce, which reduce cost of recruitment and training.

Despite all these provisions that increase organisational efficiency, Koforidua Regional Hospital seems to have a gap in terms of highly qualified personnel to deliver on the mission and the vision of the hospital as a result of job unsatisfaction. This practice has led to dissatisfaction of services delivered to clients of the hospital.