Influence of ISO 9001: 2008 on Students' Academic Performance

The ever quickening pace of technological evolution is now more than ever affecting the way standards are proposed, developed and implemented in learning institutions. The international organization for standardization (ISO) is among the organizations that ensure that there is standardization of services worldwide so that the services are acceptable by different consumers. This book therefore offers a comprehensive information and guidance to meet quality management system standards using the case of Coast Institute of Technology (a tertiary institution in Kenya). It acquaints readers with methods and approaches to acquire and maintain ISO 9001: 2008 standards. Joseph M, Malechwanzi had a wide experience in educational Planning and is currently a trainer at Coast Institute of Technology.