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Global Call Center Employees in India

Global Call Center Employees in India

von Mayank Kumar Golpelwar
Softcover - 9783658118662
53,49 €
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Beschreibung

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India’s middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Work and Life between Globalization and Tradition

Details

Verlag Springer Fachmedien Wiesbaden GmbH
Ersterscheinung 18. November 2015
Maße 21 cm x 14.8 cm
Gewicht 311 Gramm
Format Softcover
ISBN-13 9783658118662
Auflage 1st ed. 2016
Seiten 214

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