Evaluation of E-Seal Implementation in Thai Customs Process

The Customs Department of Thailand set an organizational target of being a ¿world class customs¿ by improving the working system, job description and its responsibilities to promote the best services and focus on customer orientation. The pilot project of using e-seal in a paperless system for e-customs in the goods transportation process of the e-freezone. The Customs Department of Thailand and the Western Digital Company coordinated in a trial between 2007 and 2011, inclusive, testing goods transportation control between three industrial estates, Nava Nakorn industrial estate, Bang Pa-in industrial estate, and the Hi-tech industrial estate. This research is qualitative, using three methodologies: documentary research, participatory observation, and in-depth interviews. The project was successful because both the government and the private sector were cooperating in the design of the system. All concerned personnel accepted the system at the highest level in the three variables of compatibility with the organization¿s policy, the effectiveness of the system, and the working skills of the stakeholders. This system is able to be enhanced for general use in the future.