Evaluating eGovernment Portal Functionality in KM Perspective

Knowledge Management (KM) is an important consideration in e-Government portals to ensure that knowledge flows efficiently between Governments, individuals and organizations. A crucial aspect of e-Government portals that has not been addressed adequately is, the extent to which KM have been implemented and identifying the direction to enhance e-Government portal in KM perspective. In this research evaluation model known as KM model for e-Government with three KM broad mechanisms for portals: Knowledge Collection, Organization and Application were employed. Using this model, evaluation checklist was developed based on analysis of the literature and best experience of other countries e-Government portal and used to evaluate ministry level organization e-Government portals with the objective of investigating the extent to which KM mechanisms have been implemented and to identify direction to enhance portals. Moreover, survey questioner and interview guide was used to investigate the degree of application of ICT for KM in research entities and its contribution to support e-Government portal enhancement.