Essentials of Business Communication and Negotiation

Communication is the linking factor of all human interactions. Whatever anyone may say, we all have certain innate communicating abilities which we constantly develop through our interaction with others ¿ this applies to both the social, and the business sphere. But, be that as it may, a structured ordering of the process, its careful deconstruction and analysis, coupled with the right advice on how to use, in the most efficient way, all the tools and advantages that communication can bestow on us are still vital, and this is precisely what this book aims to achieve. Since this book is intended for business professionals ¿ either developing, or established ones ¿ communication will be studied in all its forms: verbal, non-verbal, and written, focusing especially on the applicative nuances of this human process. Particular aspects are then focused on in later chapters, such as group communication, conflict resolution, and negotiation.