EFFECTIVENESS OF GRIEVANCE HANDLING PRACTICES

In a work place; complaints, concerns and issues arise from time to time and it is important that organizations have in a place an effective grievance handling mechanism to help address such issues as may be raised by the employees. A grievance is any discontent or feeling of unfairness and in the workplace, it should pertain to work. There are majorly five levels of employees in a manufacturing unit or company which is workers/non-managerial at bottom level followed by junior management, middle management, senior management and top management level. As there is a workforce, there always remains a feeling of competition and jealousy among the people. Researches from the past shows that when the expectation of an employee did not get fulfilled or someone who seems to be less deserving gets something, grievances raised. There are several reason identified so far for the arousal of grievance such as workload, incentives, salary hike, certain benefits, promotions, career growth etc. The common factor behind the every case of grievance is expectation of the employees. Some employees found that the grievance mechanism work right whereas some found it not so efficient.