Effect of service recovery on customer satisfaction in ethiotelecom

This paper will give you some highlights on ethiotelecom: the only telecom service provider in ethiopia how the company delivers BroadBand internet service for its customers and its after sales activities in case if you have any interest on the company and has more significant to other service provider whether they are state owned or not it will give them a clue on service recovery the satisfaction of their customers and in addition this study is going to give great significance as it provides a plan of action, which if employees of telecom service providers adopts will assist him/her to be at a better position to resolve issues related to services recovery. This study provides basic suggestions to anticipate service failures as it occurs.