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Beschreibung
Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.
Details
| Verlag | Springer Fachmedien Wiesbaden GmbH |
| Ersterscheinung | 03. März 2020 |
| Maße | 21 cm x 14.8 cm |
| Gewicht | 376 Gramm |
| Format | Softcover |
| ISBN-13 | 9783658295790 |
| Seiten | 264 |
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