CUSTOMERS PERCEPTION OF LANDLINE SERVICE

Communication has become one of essential parts of human life in these days. It is a basic requirement of human relations and it is one of infrastructural facilities to business world. Telecommunication is one of the forms of communication, which makes a world-wide net work to trade and commerce. Development of Science and Technology (S&T) especially drastic invention of software has made the dream of crossing national boundaries with ease modes into reality with the help of telecom 2 instrument. Now, the telecom sector is the key area through which economic and industrial transformations take place in the world economy at large extent. India, along with other large developing countries, is currently engaged in rapid expansion of its telecommunication infrastructure. In an attempt to speed up the process, find private financing and introduce competition, the government has licensed one private Basic Services Operator (BSO) in each state to set up an independent telecom network in the state. It is seen how new technological developments are being leveraged to provide an elegant, service-rich, rapidly deployable and cost-effective network.