Change Management in E-Learning Implementation in Malaysia

Majority of the respondents strongly agreed that more experts were needed to handle change management due to e-learning implementation. Revealed that advancement in internet with digital realm were reshaping the dimension of e-learning implementation. According to these research findings, as progress through the processes of change management the management facing challenges when creating a new change management plan, engaging with stakeholders, countering resistance to change, and measuring the effectiveness of implemented changes to meet the strategic goals. The availability of skilled trained staff and educators' working relationship with e-learning centers in each institution was vital for overall success of change management in e-learning implementation among educators in private higher education institutions. Educators' lack of innovation, ineffective roles in decision making for e-learning implementation acquisition were the reason for their resistance to change, fear of change and feeling of insecurity were the crucial findings of these study. On top of that, a quality and standard operation procedures needed in handling e-learning in higher education institutions.