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Beschreibung
Using 18 new cases this book shows that in the past companies did not manage labour or customers as long as they did not need to. Tougher competition has forced them to recover control using more processes and reporting systems. But the result has been the opposite: the more they rule, the more they lose control.
Details
| Verlag | SPRINGER VERLAG GMBH |
| Ersterscheinung | Mai 2011 |
| Maße | 218 mm x 145 mm x 20 mm |
| Gewicht | 454 Gramm |
| Format | Hardcover |
| ISBN-13 | 9780230292635 |
| Seiten | 204 |