BPR, Information Technology Capability and Organisational Performance

Business process re-engineering (BPR) is a fundamental rethinking and radical redesign of processes to achieve dramatic improvements in a critical quantum leap of contemporary measures of performance, such as cost, quality, service, and speed. It is a management concept that seeks to split away from the old-fashioned and traditional processes to new ways of organizing people, processes and the use of IT to achieve better results that are of help to organisations. To survive and excel in dynamic business environment, organisational performances become the main concern for the banks in Nigeria. Implementation of the BPR alone cannot fully result to sustainable performance of bank¿s operating in turbulent business environment. The consideration of Information technology (IT) capability is to relate with BPR factors that contribute to organisational performance using resources based (RBV) view theory. IT capability enhances performance through an elimination of inefficiency, reduction of long-term cost, improve service reliability and reduce transaction errors. The outcome of this study provides important insights to both managers and researchers for further understanding.