BPO Opportunities in India with Special Reference to Gujarat State

Organizations use various strategies for being competitive in the global market; one of them is ''outsourcing''. Almost all types of organizations, from corporate to government have opted for outsourcing. The book first, discusses the concept of outsourcing. It further elaborates the business process outsourcing opportunities in Indian context with special reference to Gujarat State and the reasons of outsourcing to India by multinational companies. Taking help of the various empirical studies, it discusses the scope of outsourcing to India and why India is the preferred destination for it. Consequently, outsourcing itself is caused by various environmental factors such as competition, cost considerations, better infrastructure, change in government policies, good human resource policies, etc. was considered by the multinational company at the time of outsourcing their jobs like call centre, HR, Back office, etc. Business friendly factors like ease of starting operation, security, data management, education level, communication skills, etc. also play a vital role in the success or failure of Outsourcing.