Autorenfreundlich Bücher kaufen?!
Beschreibung
How often does someone patronize a company specifically because of its over-the-top-service? You can probably think of a few examples, such as the traveller who makes a point of returning to a hotel that has a particularly attentive staff. The answer could be you probably can¿t come up with many.To meet customers¿ expectations, the company representatives should anticipate and head off the need for follow-up calls, address the emotional distress incurred during the interactions, minimize the need for customers to switch service channels, listen to and learn from disgruntled customers and focus on problem solving.
Details
| Verlag | LAP LAMBERT Academic Publishing |
| Ersterscheinung | 10. November 2015 |
| Maße | 22 cm x 15 cm x 0.6 cm |
| Gewicht | 137 Gramm |
| Format | Softcover |
| ISBN-13 | 9783659126468 |
| Seiten | 80 |
Schlagwörter
Bekannt durch
