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Using Knowledge Sharing Strategies to Improve CRM

Using Knowledge Sharing Strategies to Improve CRM

von Amin Shaqrah
Softcover - 9783639764017
89,90 €
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Beschreibung

Increasing the complexity and knowledge intensity of information and communication networks have needed to focus and solution approach in business as a consequence.However, the idea of shared as a knowledge sharing network was born. The power of socially constructed information should not be underestimated.Recently,Organization commitment to put forward a community model of knowledge management which implies that knowledge is embedded in their customers social relationships and interactions which achieved through shared understandings and attitudes. Sharing customer knowledge across organizational boundaries is seen as the key to the effective exploitation of CRM.

Details

Verlag SPS
Ersterscheinung Mai 2015
Maße 22 cm x 15 cm x 1.5 cm
Gewicht 375 Gramm
Format Softcover
ISBN-13 9783639764017
Seiten 240