Usability Engineering

The use of Internet as a major source of advice and information for health has been increasing with the time. As the number of people consulting the Internet for health advice increases, issues related to the usage and trust come to the front. Different factors can influence decisions of people regarding their trust in ehealth portals. Usability of ehealth web portals is an important factor in the health domain. The purpose of our study was to explore the issue of usability of ehealth web portals.We also investigated the case of LANDSTINGET BLEKINGE health portal in Sweden that how it can better support the citizens in accessing health care services.We used the usability as a tool to perform an experiment with citizens,collect their views with usability testing and gather all the information with the help of questionnaires.The portal was evaluated on the basis of questionnaire feedback and the results were finally validated through interviews. We thereafter drawn the conclusion that accessibility of ehealth services and health related information is an important part of ehealth portals.The portals should be easy to use and remember.Interfaces of the portals should be user friendly