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Beschreibung
Today¿s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment ¿lashing out at those that don¿t. Take heart: Old-fashioned customer service is what you need to build the kind loyal customer base that allows you to survive¿and thrive. This book spells out strategies for success.
Think like a customer
Details
| Verlag | Scholars' Press |
| Ersterscheinung | 11. Oktober 2017 |
| Maße | 22 cm x 15 cm x 0.6 cm |
| Gewicht | 131 Gramm |
| Format | Softcover |
| ISBN-13 | 9783639715637 |
| Seiten | 76 |
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