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Beschreibung
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
Managing in an Age of Digitization, Disruption and Discontent
Details
| Verlag | Springer International Publishing |
| Ersterscheinung | 07. Mai 2018 |
| Maße | 21 cm x 14.8 cm |
| Gewicht | 348 Gramm |
| Format | Hardcover |
| ISBN-13 | 9783319720166 |
| Seiten | 153 |
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