Operations Management

Operation management focuses on the administration of business processes to improve availability, flexibility, efficiency, sustainability and transparency. Operation management integrates the business processes of production, services, and logistics, and it is important not only on the operational level of value chains but can also significantly influence the strategic and tactical level of production and service processes. This book offers a selection of chapters that explain the impact of operation management on value-making chains. It is designed to help students at all levels as well as managers and researchers to understand and appreciate the concept, design, and implementation of operation management.