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Beschreibung
The government is accountable to the people, moreover, the government must provide efficient and effective public services that live up to the standards of the citizens as their customers since they are the recipients of their services. Improving the quality of public services is an effort to improve the quality and innovation of public services at each government agency on a regular basis according to the needs and expectations of the community. In addition, improving the quality of public services is carried out to build public trust in public service providers to increase public satisfaction.
Public Performance Using SERVQUAL Model
Details
| Verlag | LAP LAMBERT Academic Publishing |
| Ersterscheinung | 11. Mai 2021 |
| Maße | 22 cm x 15 cm x 0.5 cm |
| Gewicht | 107 Gramm |
| Format | Softcover |
| ISBN-13 | 9786203860719 |
| Seiten | 60 |
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