Human Relations and Quality of Life at Work

The aim of this book is to systematically present the action research carried out in the field of Organisational and Work Psychology, with a focus on diagnostic and interventional evaluation of Quality of Life at Work (QLW); the intervention took place in the production sector of a medium-sized industry located in the interior of São Paulo. It is understood that organisations aiming for excellence in their processes should institutionalise the QWL programme as part of quality management, planning and carrying out interventions in a cyclical manner (in a process of continuous improvement) and based on well-performed diagnostic analyses; motivation enough to consult this work. The text is organised into three main parts: 1) Introduction to the QWL Assessment Process; 2) Diagnosis and Planning of the QWL Programme; 3) Interventions and Analysis of Results. It is therefore hoped that this book will be of some use to other professionals in the field of Organisational and Work Psychology.