Human Behaviour Modelling

This book presents a comparison between two simulation methods, namely Discrete Event Simulation (DES) and Agent Based Simulation (ABS). In our literature review we identified a gap in comparing the applicability of these methods to modelling human centric service systems. Hence, we have focused our research on reactive and different level of detail of proactive of human behaviour in service systems. The aim of the work is to establish a comparison for modelling human reactive and different level of detail of proactive behaviour in service systems using DES and ABS. To achieve this we investigate both the similarities and differences between model results performance and the similarities and differences in model difficulty performance.