How Work Gets Done

Rediscover how your organization works and where it can be improved by using simple, yet powerful techniques!

How Work Gets Done will provide the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives:

Learn how to identify the goals and drivers important to your organization and how to align these with key performance measures

Understand how business strategies, business policies, and operational procedures need to be connected within a Business Process Architecture

Know the basic building blocks of any business process - Inputs, Outputs, Guides, and Enablers

Learn how to create a BPM Center of Excellence in your organization

Acquire the skills to establish a BPM methodology addressing Enterprise-level, Process-Level, and Implementation-Level priorities

Learn how to build a Process Competency Framework encompassing all BPM stakeholders

Obtain the knowledge to improve a process step-by-step with easy to use techniques and templates such as swimlanes and flowcharts