Future Logistical Services from Connected Vehicles

The road based transportation operations are growing rapidly, but the current infrastructure cannot sustain the entire growth. At the same time vehicle utilization and fill rates are low. Improved efficiency of the operations is a necessary way forward for road based transportation. Parallel to this, heavy vehicle producers are currently improving the efficiency with services accompanying the product that are focused on the driver and the vehicle performance. However, the data from connected vehicles required for these services only entail a small amount of the operational data generated by connected vehicles. The case study aims to answer how to use connected vehicle operational data in order to suggest value adding services in a dynamic road distribution system. The applied methodology is an inductive study with an explanatory approach to map the current and future service offerings of the case company. This knowledge is combined with an exploratory approach with interviews of transport planners and theories of Lean and fleet management.