Demographic variables, emotional intelligence and job satisfaction

Banking sector is important role on Pakistan economy. Today banks are very vital financial institution. Emotional intelligence is one of the key elements to enhance the employee performance and productivity in the banking sector of Pakistan. The problem of this study is that a number of studies have been conducted to show relationship of emotional intelligence and job satisfaction but the context of demographic factors as moderator has not been explored in any study. The present study is trying to explain the importance of emotional intelligence in banking sector employees to increase their performance and productivity. This book investigated whether emotional intelligence as well as components (self-awareness, self-management, self-motivation, empathy and social skills) is significantly correlated with job satisfaction. It also explored the moderating effects of age, gender and educational level and their link between emotional intelligence and job satisfaction in the banking sector of Pakistan. This book is helpful for top management, policy makers as well as bankers to increase emotional intelligence among the workers to keep up the level of job satisfaction.