Analysis of Client Drop-out from Microfinance

Microfinance has brought a change in the economic life of the participants of the society by providing an opportunity to the financially disadvantaged individuals to be employed and be financially independent. It has managed to impact the lives of thousands of families within Turkey and on a global level too. Recently, it has been observed that the number of clients of microfinance has decreased. Therefore, the objective of the research is to identify the reasons of dissatisfaction among microfinance borrowers which leads to their separation from the microfinance institution. The recommendations of this research will contribute to better managerial strategies and organizational plans for the development of microfinance institutions.