{"product_id":"total-quality-project-management-training-lecture-notes-for-graduates-von-frankline-olum","title":"Total Quality Project Management Training Lecture Notes for Graduates","description":"\u003cp\u003eQuality as a concept is difficult to grasp and much confusion surrounds it. This is accessioned by the fact that quality is usually used in a contextual manner and it is meant to distinguish one organization, event, service or a process from another. These differing definitions cause confusion and misunderstanding when two parties are attempting to determine what is required of a product or service. Thus, a definition of quality in management is that quality is the degree to which inherent characteristics fulfils requirements. Characteristics refer to a distinguishing feature. For example, it may be a physical feature, or functional. A physical feature is that which is amenable to the sensory system i.e. can be seen, felt, and so on. For instance, one may want to see a certain feature such as colour in a product. Quality from the perspective of both the producer and the customer. The producer¿s eyes see quality as the extent to which a product and\/or service conforms to design. This involves doing things right. However, the customer sees quality as the degree to which the design of a product\/or service achieves its purpose. This is what is referred to as doing the right things.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9786139449002\"\u003e\u003ch3\u003e\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Softcover - 9786139449002","offer_id":39464377974877,"sku":"9786139449002","price":39.9,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/dbf4ac49-31d0-4a3b-85ae-cee80e2190e5.jpg?v=1775364413","url":"https:\/\/shop.autorenwelt.de\/products\/total-quality-project-management-training-lecture-notes-for-graduates-von-frankline-olum","provider":"Autorenwelt Shop","version":"1.0","type":"link"}