{"product_id":"the-cultural-and-social-challenges-of-technical-service-work-von-bonalyn-j-nelsen","title":"The Cultural and Social Challenges of Technical Service Work","description":"\u003cp\u003eService work has traditionally consisted of two  basic types: expert (high skill, high status) and  non-expert (low skill, low status). This simple  dichotomy has profoundly shaped the nature and  management of service work, and the manner in which  people think about service work and the people who  perform it. But with its combination of high skill  and  low status, technical service work represents a  fundamentally new type, one that holds an anomalous  place in the social division of labor.  This book  examines the educational, managerial, and cultural  challenges posed by service technicians.  Based on a  detailed ethnographic analysis of automotive repair,  the study identifies the problems experienced by  automotive technicians, the people who train and  employ them, and the customers who patronize them,  as well as successful and unsuccessful strategies  for managing the technicians'' culturally anomalous  nature.  This analysis will  shed light on the  practical and cultural implications of the shift to  a service economy, and be useful to scholars and  professionals with an interest in technical service  work.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783838399577\"\u003e\u003ch3\u003eObservations from the Field of Automotive Repair\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783838399577","offer_id":39497139028061,"sku":"9783838399577","price":79.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/62c25d84-38ff-4b62-93f6-e5d5c8d58f6e.jpg?v=1768976071","url":"https:\/\/shop.autorenwelt.de\/products\/the-cultural-and-social-challenges-of-technical-service-work-von-bonalyn-j-nelsen","provider":"Autorenwelt Shop","version":"1.0","type":"link"}