{"product_id":"telephone-and-helpdesk-skills-a-guide-to-professional-english-von-adrian-wallwork","title":"Telephone and Helpdesk Skills","description":"\n                                \n                \u003cp\u003eIf you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:\u003c\/p\u003e\n                                \n                \u003cul\u003e\n                                        \n                    \u003cli\u003eprepare for a call both psychologically and from an English language point of view\u003c\/li\u003e\n                                        \n                    \u003cli\u003ereceive calls (if you work on reception)\u003c\/li\u003e\n                                        \n                    \u003cli\u003eleave messages\u003c\/li\u003e\n                                        \n                    \u003cli\u003efind out about another company and talk about your own company\u003c\/li\u003e\n                                        \n                    \u003cli\u003echase people (i.e. people who have not followed up your requests)\u003c\/li\u003e\n                                        \n                    \u003cli\u003edeal with difficult calls and callers, and improve your telephone manner\u003c\/li\u003e\n                                        \n                    \u003cli\u003euse the telephone while working on a help desk or helpline\u003c\/li\u003e\n                                        \n                    \u003cli\u003eresolve language difficulties (i.e. when you cannot understand the other person's English)\u003c\/li\u003e\n                                        \n                    \u003cli\u003eimprove your pronunciation\u003c\/li\u003e\n                                        \n                    \u003cli\u003euse resources on the Internet to improve your listening skills\u003c\/li\u003e\n                                    \n                \u003c\/ul\u003e\n                                \n                \u003cp\u003eThe book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.\u003c\/p\u003e\n                            \n            \u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9781493906376\"\u003e\u003ch3\u003eA Guide to Professional English\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Softcover - 9781493906376","offer_id":39417556729949,"sku":"9781493906376","price":26.74,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/a7523d7b-5830-465b-ab08-00e4e723fcfb.jpg?v=1775794141","url":"https:\/\/shop.autorenwelt.de\/products\/telephone-and-helpdesk-skills-a-guide-to-professional-english-von-adrian-wallwork","provider":"Autorenwelt Shop","version":"1.0","type":"link"}