{"product_id":"taxicab-cultural-clash-at-the-minneapolis-st-paul-intl-airport-von-steve-wareham","title":"Taxicab Cultural Clash at the Minneapolis-St Paul Intl. Airport","description":"\u003cp\u003eWhen Steve Wareham heard that there had been another  complaint about taxi service at the Minneapolis St.  Paul International Airport (MSP), it came as no  surprise. As Airport Director, Wareham had been  working for years to improve customer service in  this important ground transportation arena.   Beginning in 2002, Airport Staff became aware that  some passengers who were carrying alcohol ¿ often  visible in the plastic bags from duty-free shops ¿  had been refused taxi service. The drivers, many of  whom were Muslims from Somalia, explained that their  faith did not permit them to consume or transport  alcohol. Drivers who refused a fare for any reason  were sent to the end of the line, and had to wait  two to four hours for another fare. Losing fares  represented a significant economic and practical  hardship; for the drivers, this was an issue of  religious accommodation, and they requested special  accomodations that could allow them to refuse  customers with alcohol without \"losing a fare\".  How  do faith issues relate in the customer service  driven taxicab industry?\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783843370455\"\u003e\u003ch3\u003eDriven by Faith or Customer Service? Muslim Taxi Drivers at MSP Refuse Passengers with Alcohol\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783843370455","offer_id":39497179889757,"sku":"9783843370455","price":49.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/d4189a39-587f-4065-b7d3-9f92f7850870.jpg?v=1776142745","url":"https:\/\/shop.autorenwelt.de\/products\/taxicab-cultural-clash-at-the-minneapolis-st-paul-intl-airport-von-steve-wareham","provider":"Autorenwelt Shop","version":"1.0","type":"link"}