{"product_id":"service-automation-in-the-public-sector-von-undefined","title":"Service Automation in the Public Sector","description":"\n                                \n                \u003cp\u003eThis edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.\u003c\/p\u003e\n                                \n                \n                \u003cp\u003eFollowing a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.\u003c\/p\u003e\n                            \n            \u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783030926465\"\u003e\u003ch3\u003eConcepts, Empirical Examples and Challenges\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783030926434\"\u003e\u003ch3\u003eConcepts, Empirical Examples and Challenges\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783030926465","offer_id":46436168204613,"sku":"9783030926465","price":171.19,"currency_code":"EUR","in_stock":true},{"title":"Hardcover - 9783030926434","offer_id":39938744811613,"sku":"9783030926434","price":171.19,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/e44b685c-b854-45fa-a6ce-cd7e696253b7.jpg?v=1766639986","url":"https:\/\/shop.autorenwelt.de\/products\/service-automation-in-the-public-sector-von-undefined","provider":"Autorenwelt Shop","version":"1.0","type":"link"}