{"product_id":"multi-skilling-in-the-five-star-hotel-industry-in-taiwan-von-li-cheng-chen","title":"Multi-Skilling in the Five-Star Hotel Industry in Taiwan","description":"\u003cp\u003eMulti-skilling for front-line managers in hotels in  Taiwan is the main focus of this book. The  literature suggests that multi-skilling addresses  two industrial problems in Taiwan; the shortage of  qualified workers and the high turnover rate of  staff in the five-star hotel industry. Both factors  have negatively impacted on the productivity and  performance of five-star hotels in Taiwan, as a high  level of service delivery cannot be sustained by  inexperienced staff in accordance with a service  profit chain model. In addition, as multi-skilling  enhances an employee''s knowledge, skills and  abilities, this has an effect on attitude and the  attitude of an employee determines the output of  service performance in relation to tasks assigned.  Therefore, the aim of this book is to examine  whether multi-skilling exists and the beneficial  factors of multi-skilling for five-star hotels in  Taiwan.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783843378994\"\u003e\u003ch3\u003eThe Exploratory Research of Multi-Skilling on the departments of Front Office, Restaurant, and  Housekeeping\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783843378994","offer_id":39470034190429,"sku":"9783843378994","price":79.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/9d55a12d-a300-4035-a1ec-5e53c24ec5b1.jpg?v=1775626868","url":"https:\/\/shop.autorenwelt.de\/products\/multi-skilling-in-the-five-star-hotel-industry-in-taiwan-von-li-cheng-chen","provider":"Autorenwelt Shop","version":"1.0","type":"link"}