{"product_id":"managing-performance-for-improved-service-delivery-von-hudson-maila","title":"Managing Performance for Improved Service Delivery","description":"\u003cp\u003eThe advancement of democracy in South Africa has  resulted in the need to strengthen the ability of  the public service to render first class service  delivery to its citizens. The challenge of  satisfying the demand for basic services in the  current dispensation has intensified. It is  anticipated that once this initial challenge has  been overcome, the tide will turn and secondary  services such as transfer of ownership of forestry  plantations will become the new challenge. The quest  for efficient and efffective service delivery is  paramount, regardless of whether services delivered  are basic or not.  Performance management taken at both individual and  organisational level, is a necessity for  service delivery. The research findings (focusing on  service delivery within the Chief Directorate:  Forestry), demonstrated that the presence of  performance management and other supporting systems  does not guarantee automatic improvement in service  delivery. The distinction is how effective an  organisation can apply performance management in  conjunction with a complete set of functional  policies, systems and instruments to improve its  impact on service delivery.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783838358611\"\u003e\u003ch3\u003ePerformance Management and Service Delivery in the Department of Water Affairs and Forestry (DWAF)\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783838358611","offer_id":53990497878341,"sku":"9783838358611","price":49.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/6481c745-7c37-4e03-a2a7-05a9308b9c29.jpg?v=1773470665","url":"https:\/\/shop.autorenwelt.de\/products\/managing-performance-for-improved-service-delivery-von-hudson-maila","provider":"Autorenwelt Shop","version":"1.0","type":"link"}