{"product_id":"job-burnout-von-shilpa-jain-und-anup-k-singh","title":"Job Burnout","description":"\u003cp\u003eCan you imagine the pressures and demands that go  into the job of a Customer Service Representative  (CSR) in a call centre? The incidence of job  burnout among call centre CSRs is extremely high.  Job Burnout is \"a syndrome of emotional exhaustion,  depersonalization, and reduced personal  accomplishment that can occur among individuals who  do ¿people work'' of some kind¿. As part of the  global industry, call centres in India have  experienced spectacular growth in the last few  years. However, there is hardly any detailed and  systematic understanding of the management  practices and outcomes of call centres in India and  therefore this book examines job burnout among call  centres CSRs in India. A comprehensive model of job  burnout is tested using two multivariate techniques- canonical correlation analysis and regression  analysis; moreover, a standardized instrument to  measure job burnout is also developed and  validated.The book highlights the important role  of social support in reducing burnout levels among  CSRs and caters to professionals in the call centre  industry, as well as academicians and practitioners  interested in the area of job burnout.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783843350006\"\u003e\u003ch3\u003eA study among customer service professionals in the call centre industry in India\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783843350006","offer_id":39497109995613,"sku":"9783843350006","price":79.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/d541a8d9-20de-4d61-9058-d948073988bc.jpg?v=1758259512","url":"https:\/\/shop.autorenwelt.de\/products\/job-burnout-von-shilpa-jain-und-anup-k-singh","provider":"Autorenwelt Shop","version":"1.0","type":"link"}